We do not process insurance claims at this time. This model frees us from insurance-imposed restrictions, such as limits on the number of sessions or session duration. It enhances confidentiality, as minimal documentation is required that could be shared with external entities. This approach often leads to more scheduling flexibility and a broader range of treatment choices. All financial details, including payment methods and rates, are provided upfront for full transparency.

Azoth Health accepts Blue Cross Blue Shield for individual mental health counseling services, which was added due to popular demand. For those without insurance, the rates are $150 for a 50-minute session and $180 for a 60-minute session. These rates are aligned with the terms of the practice’s contracts with insurance companies to ensure consistency and fairness.

Azoth Health can accept a limited number of clients at a discounted rate through a sliding scale. Those who believe they qualify can email clinicalteam@azothallspiritus.com to request an application. Eligibility may be based on factors such as household income, financial hardship, or insurance that does not cover mental health counseling.

Please note:

• Clients are encouraged to verify with their insurance provider whether they have a deductible or co-pay for mental health counseling.
• While Azoth Health makes every effort to confirm coverage, there may be times when insurance does not accept a claim or only partially covers services. In such cases, clients are responsible for the remaining balance.
• Claims processing times may vary, and delays are beyond Azoth Health’s control.

For additional questions or clarification, clients are encouraged to reach out to the team.

Our clinicians prioritize keeping established patients’ personal information confidential and will only share it with your consent or if mandated by law. Communication exceptions may include dialogue with other healthcare providers associated with your care or with emergency responders when required. If professional misconduct by another healthcare provider is reported, limited information will be disclosed to the appropriate licensing bodies, after consultation with you. There are legally mandated situations that could compel your clinician to breach confidentiality:

• If there is a clear and imminent danger to another person, your clinician may need to warn the at-risk individual and notify the authorities.

• If abuse or neglect of minors or the elderly is suspected, legal obligations necessitate reporting to the relevant authorities.

• In cases where you present an immediate risk of self-harm, contacting emergency services or law enforcement may become necessary, although alternate safety measures will be discussed with you first.

Risks

• Privacy and Confidentiality:  You may be asked to share personal information with the tele-health platform to create an account, such as your name, date of birth, location, and contact information. We have vetted the tele-health platform used in our practice to ensure your information is secured to the appropriate standards.
• Technology: At times, you could have problems with your internet, video, or sound. If you have issues during a session, your Provider will follow the backup plan that you agree to prior to sessions.
• Crisis Management: It may be difficult for your clinician to provide immediate support during an emergency or crisis. You and your clinician will develop a plan for emergencies or crises, such as choosing a local emergency contact, creating a communication plan, and making a list of local support, emergency, and crisis services.

Benefits

• Flexibility: You can attend therapy wherever is convenient for you.
• Ease of Access: You can attend tele-health sessions without worrying about traveling, meaning you can schedule less time per session and can attend therapy during inclement weather or illness.

Recommendations

• Make sure that other people cannot hear your conversation or see your screen during sessions.
• Do not use video or audio to record your session unless you ask your clinician for their permission in advance.
• Make sure to let your clinician know if you are not in your usual location before starting any tele-health session.